The terms of our cancellation policy are based on the commitments and contractual obligations we have with our destination partners, including the hotels, airlines, transportation companies, local experts, guides, restaurants, and experience providers we work with to ensure the level of curation and quality of the Open Kitchen Culinary Escapade to Việt-Nam. We make significant payments and deposits at the time of making this amazing adventure available for booking, and these are nonrefundable and nonrecoverable based on the key dates of our cancellation policy. These dates are as follows, based on the start date of November 1, 2023:
If written notice of cancellation is received by Open Kitchen:
- 60 days or more (i.e., on or before September 1, 2023): You will receive a full refund, minus a $250 per-person service fee.
- Less than 60 days (i.e., after September 1, 2023) there is a 50% of the booking value as cancellation fee;
- Less than 30 days (i.e., after October 1, 2023) there is a 100% of the booking value as cancellation fee.
NOTE: If written notice of cancellation is received by Open Kitchen prior to 30 days from the start date of November 1, 2023 (i.e., before October 1, 2023) and you wish to reschedule your booking to a new planned date, you can transfer your booking value, minus any applicable fees (minimum is $250), as a Trip Credit to be used on the rescheduled date.
No refunds or credits will be provided for any reason for unused portion of the Open Kitchen Culinary Escapade to Việt-Nam once the trip begins.
Please see our requirement for travel insurance below as we are not able to make exceptions to this policy in cases of family/medical emergency or of the trip being canceled.